Shipping Policy
A legal disclaimer
Once an order has been shipped, Ties Shoe Candy is not responsible for delays, loss, or damage caused by the carrier or circumstances beyond our control, including customs processing, weather disruptions, or incorrect shipping information provided by the customer.
All delivery timelines listed are estimates and not guaranteed. By placing an order, the customer accepts the risk of potential delays and agrees to the terms outlined in this Shipping Policy.
If your package is marked as delivered but not received, please contact the carrier directly to file a claim. We will support the process where possible but are not liable for reimbursement once tracking shows successful delivery.
Shipping Policy - the basics
We ship both locally and internationally, with every order packed with care and dispatched within 2–4 business days. Once your order ships, you’ll receive a tracking number via email so you can follow its journey.
Delivery times vary based on your location and shipping method selected at checkout. Please ensure your shipping details are accurate Ties Shoe Candy is not responsible for delays or losses due to incorrect information.
All shipping fees and estimated timelines will be visible at checkout before you confirm your order.
What to include in the Shipping Policy
1. Processing Time
Outline how long it takes to prepare and dispatch an order after it’s placed.
2. Domestic Shipping
Include delivery time estimates within your home country, the shipping providers used, and any tracking information.
3. International Shipping
State the countries you ship to, estimated delivery timeframes, and that duties or customs fees (if applicable) are the customer's responsibility.
4. Shipping Rates
Clarify whether shipping costs are flat-rate, weight-based, or calculated at checkout.
5. Tracking Information
Let customers know when and how they will receive tracking details, and what to do if tracking isn’t updating.
6. Address Accuracy
Note that customers are responsible for entering the correct address. Mention your policy on returned packages due to incorrect info.
7. Delivery Issues
Explain your stance on lost, stolen, or undelivered packages—what support you offer, and what falls outside your responsibility.
8. Shipping Restrictions
List any regions or countries you do not ship to, if applicable.
9. Policy Updates
State that the shipping policy may be updated, and how customers will be informed.